Returns

Please read section titled how to initiate a return request once you have read the returns process.

Profusion Exhausts takes great pride in delivering a premium product and service to customers like you and it is our goal for you to be 100% satisfied with EVERY purchase you make from us. It is this philosophy which keeps our customers coming back and has made Profusion Exhausts the largest Exhaust Product retailer in the UK.

If for any reason are not satisfied with your purchase, Profusion Exhausts allows you to return the unused item back to us within 14 days. Buy with confidence! We’re certain you will enjoy shopping with us.

MagnaFlow Catback & Icengineworks product range are special order items, therefore no returns will be accepted. Please check carefully before placing order. This does not affect your statatory rights.

Returns policy:

We stand behind the products we sell. If for any reason you are not satisfied with your purchase, we’ll be happy to process a refund the product less P&P within 14 Days of your purchase. All return items will require a RMA number, which is given by us once you fill in the Returns Request, once you have started the return process, through our online shop. Please allow 7 days for returns to be processed.

The Distance Seller regulations do not cover orders that are picked up in person, and there is a 7-day window for returns. Returns requested beyond this 7-day period will not be accepted. If you decide to return the goods without obtaining approval, we are not obligated to return them to you. We will retain the goods for 14 days from the date they are received back and may dispose of them thereafter.

Please pack your returns securely and in the original box.

* No returns will be accepted if you use sellotape or write on the box as they must be in a resellable condition.
* Please return to us via the address given to you through our Online Shop returns process.
* No Returns accepted for tubes, flat/round bar cut lengths shown on the online shop, or any special orders, imported on your behalf from Magnaflow USA or EU.
* Returns will only be accepted by post, to this address only.
* Returns will be rejected if you have not stated a Returns number (RMA) on the return address label.

Returns:

Profusion Exhausts LTD
Unit 8 Coln Industrial Estate
Old Bath Road
Colnbrook
Slough
SL3 0NJ
United Kingdom

Please inspect all of your item(s) upon receipt.

All returned items MUST be in brand new condition which means the item is never installed and kept in the original packaging, otherwise it will be rejected.

We will not reship replacement(s) before we get a claim approval for the lost or stolen item(s) or the returned item from customers, in most cases, all shipping and handling fees are non-refundable.

Any item(s) that the buyer states as defective will be tested by our Returns Department, if there are no problems or errors found during testing will be rejected for returns eligibility.

Once the RMA# is issued, the buyer will have 14 days to return the item, if any items are returned after 14 days, the item(s) are subject for rejection. If the items are returned without an RMA#, we reserve the right to reject the item. All items are brand new unless otherwise stated. PROFESSIONAL installation is highly recommended on all our parts. Buyer assumes all risk on usage.

We hope we have covered all of your queries regarding returns and delivery on this page. If there's something we have not covered, please e-mail us and we will be happy to assist.

To initiate a return, please ensure that you include a return number on the package. Without this number, the items will be declined upon delivery and sent back to you. Be aware that couriers may leave packages at the reception without waiting, so it's crucial to follow this process correctly. Any returns made without an approved number or beyond the 14-day return period will not be accepted. These items will be held in our warehouse for 14 days before disposal. Please note that we do not arrange for redelivery of rejected returns; this responsibility falls to you if the return process is not correctly followed.

How to initiate a Returns Request:

To initiate a return, please follow these steps:

Log Into Your Account: Visit profusionexhausts.com and log into your account. If you checked out as a guest, an account might have been automatically created for you. In this case, attempt to log in using the email address you used for your order.
Reset Password if Necessary: If you're unable to log in or have forgotten your password, click on 'Forgotten Password'. You'll receive an email with a link to reset your password and create a new one.
Access Your Orders: Once logged in, navigate to 'Your Orders' to view all past orders.
Select Your Order: Click on the order number you wish to return. This will take you into the order's details.
Choose Items for Return: Select the items you wish to return by clicking the checkbox next to each item.
Initiate the Return: Click the 'Return' button, often located at the bottom right of the page.
Follow On-Screen Instructions: After clicking 'Return', follow the on-screen instructions to complete your return request and obtain a return number.

Please note:

Once we receive your request, we will process it within 2 working days.
If your return request is automatically rejected, it may be because it's outside the return period window.
Upon approval of your request, you will receive the return number and the return address.”

Collection & Handling Charge

Collections are available between Tuesday and Friday Between 11am till 5pm, we will notify you once goods are ready to collect via email.

Please note we have a handling fee on all collections as we keep items in different warehouses that need to be collected.

PLEASE NOTE This Fee is non refundable for cancelations or returns.